Privacy Policy

1. Introduction

jihh is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously. This Privacy Policy has been drafted in plain, straightforward language so that players from Manila to Cebu, Davao to Quezon City, and across the entire archipelago can clearly understand how their data is handled.

This Policy applies to all personal data processed by jihh in connection with the operation of our online casino and sports betting platform — including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. It covers data collected through the jihh website, any associated mobile web experience, and all communication channels operated under the jihh brand.

This Privacy Policy should be read together with the jihh Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall agreement governing your use of the jihh platform. Where this Policy conflicts with any other document, this Privacy Policy takes precedence with respect to data privacy matters.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jihh is the personal information controller responsible for the personal data collected and processed through the https://jihh.org platform. As a personal information controller, jihh determines the purposes and means of processing your personal data and is accountable for ensuring that all processing activities comply with applicable Philippine data privacy law.

jihh operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), which may also receive certain data reports as required under applicable gaming and anti-money laundering regulations. Such reporting obligations are distinct from and in addition to jihh's obligations as a personal information controller under the Data Privacy Act.

3. Personal Data We Collect

jihh collects personal data across several categories depending on your interaction with the platform. The table below summarizes the main categories of data we collect and the context in which each category is gathered:

We do not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where collection of sensitive data (such as government ID numbers) is required, it is processed under a separate data processing agreement with our verified KYC provider and is subject to heightened security controls.

4. How We Collect Your Data

jihh collects personal data through the following means:

4.1 Directly From You

The majority of personal data jihh holds about you is provided directly by you during the course of your relationship with us. This includes data entered during the registration process, identity documents uploaded during KYC verification, payment details entered during deposit and withdrawal requests, information shared during live chat or email support interactions, and preferences set within your account dashboard.

4.2 Automatically During Platform Use

When you access and use the jihh platform, certain technical data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, your approximate geographic location (country and region level only), the pages and games you visit within the platform, session start and end times, and any error logs generated during your session. This data is collected primarily for security monitoring, fraud detection, and platform performance optimization.

4.3 From Third-Party Service Providers

jihh may receive personal data about you from verified third-party service providers in specific circumstances, including: identity verification results from our KYC provider following document submission; payment confirmation data from GCash, Maya, BPI, BDO, UnionBank, and other payment partners; and fraud risk signals from our anti-fraud monitoring service. All third-party data sharing is governed by data processing agreements and is limited to the data necessary for the specific service being delivered.

4.4 Cookies and Tracking Technologies

jihh uses cookies, web beacons, and similar tracking technologies to collect certain data automatically during your platform sessions. Please refer to Section 9 of this Policy for a full description of our cookies practices and your choices regarding tracking.

5. Purpose & Legal Basis for Processing

Under the Data Privacy Act of 2012, jihh must have a lawful basis for each processing activity involving your personal data. The table below maps each key processing purpose to its corresponding lawful basis:

Where jihh relies on consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Marketing opt-out is available within your account dashboard settings or by replying "UNSUBSCRIBE" to any jihh promotional email.

6. Data Sharing & Disclosure

6.1 Authorized Service Partners

jihh shares personal data with a limited set of trusted third-party service providers who process data on our behalf under contractual obligations consistent with the Data Privacy Act of 2012. These include: KYC and identity verification providers; payment processing partners (GCash, Maya, BPI, BDO, UnionBank, Coins.ph); fraud prevention and anti-money laundering screening services; cloud infrastructure and data hosting providers; and customer support platform providers. All such partners are required to implement data security measures at least equivalent to those applied by jihh.

6.2 Regulatory and Legal Disclosure

jihh is required by law to disclose certain player data to Philippine regulatory and law enforcement authorities in specific circumstances. This includes: mandatory transaction reporting to the Anti-Money Laundering Council (AMLC) under Republic Act No. 9160 (AMLA) as amended; disclosure to PAGCOR as part of our licensing obligations; and disclosure in response to valid court orders, subpoenas, or lawful requests from authorized Philippine government agencies. jihh will notify affected players of any such disclosure where we are legally permitted to do so.

6.3 What We Will Never Do

• Sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketers.
• Share your personal data with other online gaming operators for cross-marketing purposes.
• Disclose your data to any unauthorized party outside of the legitimate purposes described in this Policy.
• Transfer your personal data internationally without adequate legal safeguards in place.

7. Data Retention

jihh retains personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply as a general guide:

• Account and identity data — Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure, as required under PAGCOR regulations and the AMLA.
• Financial transaction records — Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLC reporting obligations.
• KYC documents — Retained for the duration of the account plus five (5) years post-closure; securely disposed of thereafter in accordance with NPC guidelines.
• Gameplay and betting history — Retained for three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications — Retained for two (2) years from the date of the last interaction.
• Marketing preference records — Retained for the duration of the marketing relationship or until consent is withdrawn, whichever is earlier.
• Technical and security logs — Retained for twelve (12) months for fraud detection and security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-recommended data disposal procedures, such that the data can no longer be attributed to any identifiable individual.

8. Security Measures

jihh implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security program includes, but is not limited to, the following controls:

8.1 Technical Controls

• SSL/TLS encryption (minimum 256-bit) for all data transmitted between your device and the jihh platform.
• AES-256 encryption at rest for all stored sensitive personal data, including KYC documents and financial records.
• Multi-factor authentication (MFA) available to all registered players and mandatory for all administrative access to jihh systems.
• Real-time intrusion detection systems (IDS) and web application firewalls (WAF) monitoring all platform traffic.
• Regular automated vulnerability scanning and periodic third-party penetration testing of all platform infrastructure.
• Secure, segregated storage environments for KYC documentation, separate from general platform data.

8.2 Organizational Controls

• Strict access controls based on the principle of least privilege — jihh staff can only access personal data to the extent necessary to perform their specific job function.
• Mandatory annual data privacy training for all jihh employees and contractors who handle personal data.
• Formal incident response plan for data breaches, including NPC notification within 72 hours as required under NPC Circular 16-03.
• Regular internal audits of data processing activities and third-party data processor compliance reviews.

9. Cookies & Tracking Technologies

jihh uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device by a web server. Cookies do not execute programs or install software; they are passive data files used to recognize your device and maintain session state.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies — These cookies are essential for the jihh platform to function. They maintain your login session, preserve your account preferences, and enable secure navigation between pages. These cookies cannot be disabled without breaking platform functionality.
• Security Cookies — Used to detect and prevent fraudulent login attempts, bot activity, and unauthorized access. These include CSRF protection tokens and device fingerprinting signals.
• Performance & Analytics Cookies — These cookies collect anonymized data about how players navigate the jihh platform — which pages are visited most, where errors occur, and how long sessions last. This information is used exclusively to improve platform performance.
• Functional Cookies — These cookies remember your language preferences, game lobby sorting preferences, and other optional customizations you have set within your account. They are not strictly necessary but improve your experience.
• Responsible Gaming Cookies — Used to store session time tracking data and enforce any deposit limits or session reminders you have configured in your account responsible gaming settings.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Note that disabling strictly necessary cookies will prevent you from logging into your jihh account. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available through each browser's help documentation.

jihh does not use third-party advertising cookies or retargeting pixels. We do not share browsing data with ad networks.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jihh:

• Right to Be Informed — You have the right to be informed of how your personal data is being collected and processed by jihh. This Privacy Policy is our primary vehicle for fulfilling this obligation.
• Right of Access — You have the right to request a copy of the personal data jihh holds about you, including information about the purposes for which it is processed and the recipients with whom it has been shared.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data held by jihh. For most account data, corrections can be made directly within your account dashboard. KYC data corrections require re-submission of updated identity documents.
• Right to Erasure — You have the right to request deletion of your personal data where: the data is no longer necessary for the purpose it was collected; you withdraw consent and no other lawful basis exists; or the data has been processed unlawfully. Note that this right is subject to jihh's legal retention obligations under PAGCOR regulations and AMLA, which may override erasure requests for certain data categories.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you can demonstrate compelling grounds relating to your particular situation.
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract and is carried out by automated means.
• Right to Lodge a Complaint — If you believe jihh has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph. jihh encourages you to contact us first so we can attempt to resolve the matter directly.

11. Minors & Age Restriction

The jihh platform is strictly intended for adults aged 21 years and above, consistent with Philippine law and PAGCOR's regulatory requirements for online gaming. jihh does not knowingly collect, process, or retain personal data of individuals below the age of 21.

Age verification is conducted during the registration process and reinforced during KYC document review. Any account found to belong to an individual below the age of 21 will be immediately closed, all associated balances will be forfeited as required by law, and all personal data associated with the underage account will be securely deleted in accordance with our data disposal procedures, subject only to any mandatory retention requirements under applicable Philippine law.

12. Cross-Border Data Transfers

jihh's primary data processing infrastructure is located within the Asia-Pacific region. In limited circumstances, certain technical services — such as cloud hosting, email delivery infrastructure, or fraud detection services — may involve the transfer of personal data to service providers whose servers are located outside the Philippines.

Where such cross-border transfers occur, jihh ensures that adequate safeguards are in place to protect your personal data consistent with the standards required by the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. Safeguards include: contractual data processing agreements incorporating NPC-equivalent data protection standards; and transfers only to countries or organizations recognized as providing adequate data protection.

jihh will not transfer personal data internationally in a manner that would expose it to a lower standard of protection than that provided under Philippine data privacy law. A list of the countries to which data may be transferred is available upon written request to our Data Protection Officer.

13. Changes to This Privacy Policy

jihh reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, PAGCOR regulatory requirements, or platform services. The revised Policy will be posted on this page with an updated effective date at the top of the document.

For material changes — defined as changes that significantly alter how we collect, use, or share your personal data, or that affect your rights under this Policy — jihh will provide at least fourteen (14) days' advance notice via email to the address registered on your account before the changes take effect. Continued use of the jihh platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

jihh recommends that you review this Privacy Policy periodically to stay informed of how your personal data is being protected. The version history of this Policy is available upon written request to our Data Protection Officer.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jihh, please contact us through the following channels:

If you are not satisfied with jihh's response to a data privacy complaint, you may escalate your concern to the National Privacy Commission of the Philippines. The NPC handles complaints from Filipino data subjects regarding violations of the Data Privacy Act and can be reached through their official channels at www.privacy.gov.ph.

jihh is fully committed to cooperating with the NPC in the resolution of any data privacy complaint lodged against us and will implement any remedial measures directed by the NPC promptly and in good faith.